Image by T|ng~ via Flickr Some may chuckle at the notion of listening being a skill because you are not “doing” anything. After all, you are just waiting for the other person to stop speaking so you can share your information? However, it is this mindset that has gotten companies into trouble. Many companies have…
Tag Archive: Customer service
Empower your employees
If you are anything like me, you probably hate it when a service issue arises. I get irritated when I have to call or visit customer service. Why? For some reason, you are often left trying to explain your situation to someone who seems extremely disinterested in their job. Many people who work in this…
Why does my company need a blog?
A friend of mine was showing off her redesigned company website and I asked her if she had a blog. Her response was, “Why do I need a blog?” This is a question I am sure many entrepreneurs ask, but often do not receive an answer that motivates them into incorporating a blog into their website. Obviously, the choice to do so is up to the individual, but here are my top three reasons why every business needs a blog…